Your Data
Requesting Data Deletion or Account Closure
We understand that you may no longer need your account with SocialCoach. This page outlines the process for managing your user data.
Important Note: SocialCoach does not currently offer a self-service option for account deletion or specific data deletion requests. To ensure your privacy and the security of your information, these requests must be submitted through our support team.
How to Request Data Deletion or Account Closure:
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Email our support team: Please send an email to support@socialcoach.io with the subject line "Data Deletion Request" or "Account Closure Request."
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Include Necessary Information: In your email, clearly state your request:
- Account Closure: If you wish to completely erase your account and all associated data, indicate your desire for "Account Closure." Please be aware that closing your account will permanently erase all data associated with your user account in SocialCoach including any past or scheduled posts, compliance reporting, and your content library within SocialCoach.
- Specific Data Deletion: If you only want to remove certain information from your account, specify the type of data you want deleted (e.g., connected social networks, posts, or library).
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Account Verification: For security purposes, please include the following information in your email to verify your account ownership:
- Your full name associated with the account
- Your SocialCoach username and/or email address
Please Note:
- Deleting all your user data will permanently close your SocialCoach account. You will not be able to access the platform or recover any information once the deletion is complete.
- Deleting specific data may limit your ability to use certain SocialCoach features.
- We recommend downloading any content you wish to keep before requesting deletion via our mobile app.
Contact Us:
Our support team is here to help! If you have any questions or require further assistance with your data deletion request, please don't hesitate to contact us at support@socialcoach.io.